Shipping Policy

At Coast To Coast, we want your shopping experience to be as smooth and reliable as possible. This Shipping Policy outlines how we handle processing, dispatch, and delivery of all orders placed through www.coastools.com.

1. Processing & Handling Times

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 2:00 PM may be processed the following business day.

  • During peak seasons (Christmas, public holidays, sales events), processing times may be slightly longer.

2. Shipping Methods & Delivery Times

We currently offer the following shipping options across the United Kingdom:

  • Free Standard Shipping (UK):

    • Delivery within 3–5 business days after dispatch.

    • Provided automatically on all orders, with no minimum spend.

  • Express Shipping (Optional):

    • Delivery within 1–2 business days after dispatch.

    • Additional fees may apply depending on the courier and location.

  • Same-Day Dispatch (Special Requests):

    • For urgent orders placed before 11:00 AM, same-day dispatch may be possible. Please contact our support team before placing such orders.

⏱️ Delivery times are estimates provided by our courier partners and may vary depending on your location and external circumstances.

3. Shipping Confirmation & Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

  • Tracking updates may take up to 24 hours to appear on the courier’s system.

  • Customers can track their parcels directly via the courier’s website.

4. Shipping Restrictions

  • We currently only ship within the United Kingdom.

  • We do not deliver to P.O. Boxes or military addresses.

  • International shipping may be introduced in the future – updates will be reflected in this policy.

5. Delays & Force Majeure

While we aim to deliver orders on time, delays may occur due to:

  • Weather conditions, strikes, or courier network disruptions.

  • Seasonal surges (e.g., Christmas, Black Friday).

  • Public holidays.

Coast To Coast is not responsible for delays outside our control. However, we will always work with our delivery partners to resolve issues promptly.

6. Lost or Missing Parcels

  • If your order has not arrived within 10 business days (standard) or 5 business days (express), please contact us at contact@coastools.com with your order number.

  • We will investigate with the courier. If the parcel is confirmed lost, we will offer a replacement or a full refund.

7. Damaged Deliveries

If your order arrives damaged:

  1. Contact us within 48 hours of delivery at contact@coastools.com.

  2. Provide your order number and clear photos of the damage.

  3. We will arrange a replacement or refund depending on the circumstances.

8. Customer Responsibilities

  • Ensure that the delivery address provided at checkout is accurate and complete. Coast To Coast is not responsible for parcels delivered to incorrect addresses entered by the customer.

  • If delivery is missed, the courier may leave a card or attempt redelivery. Customers are responsible for rearranging delivery with the courier.

9. Contact Us

For shipping-related questions or concerns, please contact:

Coast To Coast
📍 39 Peach St, Wokingham RG40 1XJ, United Kingdom
📞 +44 11 8327 9796
📧 contact@coastools.com